Privacy Policy

Etech-360 Inc. ("we," "us," or "our"), respects the privacy of our customers, clients, employees, and other authorized users and recipients. This Privacy Policy explains how we collect, use, protect, and disclose information in connection with our services, including information used to provide account-related communications, SMS and text messaging, and utility billing services through the Utility Billing Portal.

We use information only for legitimate business, account, operational, service, security, support, and legal purposes. The mobile-information protections described in this Privacy Policy apply specifically to mobile phone numbers, SMS opt-in information, and messaging consent.

Information We Collect and Use

In connection with our services and SMS communications, Etech-360 Inc. may collect and use information such as:

• Name and contact information;
• Account and customer information;
• Mobile phone number;
• SMS opt-in and opt-out status;
• Messaging consent information and preferences;
• Utility billing, payment, consumption, and service-related information; and
• Information necessary to operate, secure, maintain, and support our services.

Mobile phone numbers, SMS opt-in information, and messaging consent are used to provide the messaging services for which the recipient has provided consent.

SMS and Text Messaging

Etech-360 Inc. may use SMS, email, and text messaging to provide account-related and service-related notifications to utility customers who have provided the required consent through the Utility Billing Portal.

Depending on the customer's account and service relationship, SMS messages may include:

• Utility bill availability and billing notifications;
• Utility consumption or usage notifications;
• Payment confirmations and payment-related notifications;
• Payment reminders and due-date notifications;
• Account and service alerts;
• Service-related notifications; and
• Other transactional or account-related communications associated with the customer's utility account or services.

Etech-360 Inc. does not use this account-notification messaging program to send unsolicited promotional text messages or bulk spam.

SMS messages are sent only to recipients who have opted in to receive the applicable messaging service via the Utility Billing Portal.

SMS DISCLOSURE: Message frequency varies based on account, billing, payment, consumption, or service activity. Message and data rates may apply.

Mobile Information and Messaging Consent

Mobile phone numbers, SMS opt-in information, and messaging consent collected for SMS communications are used only to provide the applicable account-related or service-related communications from Etech-360 Inc.

Etech-360 Inc. does not sell, rent, or share mobile phone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes.

We may use service providers that process information on our behalf when reasonably necessary to operate and deliver our services, including communications and SMS messaging. Such service providers are authorized to use information only as necessary to provide services to Etech-360 Inc. and are not authorized to use mobile information or messaging consent for their own marketing or promotional purposes.

How We Use Information

We may use information to:

• Provide, operate, maintain, and support our services;
• Manage customer accounts and service relationships;
• Provide utility billing and account-related services;
• Send authorized billing, consumption, payment, reminder, and account or service notifications;
• Send security, access, and other account-related notifications where applicable;
• Process and support customer requests and transactions;
• Communicate with customers, clients, employees, and other authorized users or recipients;
• Maintain the security, integrity, and functionality of our systems and services;
• Detect, prevent, and address fraud, misuse, unauthorized access, or other security concerns; and
• Comply with applicable legal, regulatory, contractual, and governmental requirements.

SMS Opt-Out and Help

Recipients may opt out of applicable SMS communications at any time through the Utility Billing Portal.

Recipients will not receive further messages from that messaging program unless they subsequently provide consent to re-enroll, except for messages that may be permitted or required by applicable law. Recipients may also contact Etech-360 Inc. through the support channels provided on our website.

Information Sharing and Disclosure

Etech-360 Inc. does not sell personal information.

We may disclose information when reasonably necessary to:

• Provide, operate, maintain, or support our services;
• Process transactions or provide requested services;
• Work with service providers, vendors, technology providers, or other parties acting on our behalf;
• Maintain the security and integrity of our systems;
• Prevent fraud, abuse, or unauthorized activity;
• Comply with applicable laws, regulations, legal processes, or governmental requests; or
• Protect the rights, property, safety, and operations of Etech-360 Inc., our customers, users, or others.

ETECH-360 Inc. DOES NOT SHARE, SELL, RENT, OR PROVIDE MOBILE PHONE NUMBERS, SMS OPT-IN INFORMATION, OR MESSAGING CONSENT TO THIRD PARTIES OR AFFILIATES FOR THEIR OWN MARKETING OR PROMOTIONAL PURPOSES.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information associated with our services against unauthorized access, use, alteration, disclosure, or destruction.

Although no system or method of electronic transmission or storage can be guaranteed to be completely secure, we maintain safeguards appropriate to the nature of the information and our operations.

Privacy of Children

Our services are intended for customers and authorized users who are permitted to use the applicable utility billing or account services. We do not knowingly use SMS messaging to market products or services to children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal requirements, or privacy practices.

When we make changes, the revised Privacy Policy will be posted on our website and will include an updated effective date. Your continued use of our services following the posting of changes constitutes acceptance of the revised Privacy Policy to the extent permitted by applicable law.

Contact Us

If you have questions about this Privacy Policy, SMS communications, messaging consent, or our privacy practices, please contact:

Etech-360 Inc.
Website: https://etech-360.com/

This Privacy Policy applies to Etech-360 Inc. and the applicable Etech-360 Inc. services and account-related messaging programs, including SMS communications associated with the Utility Billing Portal.